Oscar Espinoza
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Hacer consultaExperiencia / Trabajos Anteriores
Full-stack Developer
• Actively involved in building interactive and dynamic web applications using modern JavaScript frameworks.
• Tasked with the development of scalable backend services using Express.js and Node.js, contributing to the robust and reliable functionality of our web applications.
• Regularly develop mobile interfaces and functionalities using React-Native, ensuring seamless user experience across both web and mobile platforms.
• Participate in Agile Scrum ceremonies, aiding in sprint planning, daily stand-ups, sprint reviews, and retrospectives to effectively track and manage project progress.
Technical Support Specialist
• Provided expert technical support to clients of TSG Proadvisor, a leading provider of tax preparation software.
• Collaborated with cross-functional teams to gather and document technical requirements for software enhancements and upgrades.
• Demonstrated excellent communication skills, clearly explaining technical issues to non-technical users, and building strong relationships with team members and clients.
• Conducted remote troubleshooting and problem resolution for clients, using a variety of remote access tools and technologies to ensure quick and efficient resolution of technical issues.
• Maintained accurate and detailed technical support records, providing valuable insights and recommendations for improving technical support processes and customer satisfaction.
Order fulfillment specialist
• Maintained a high level of accuracy and efficiency in processing 300+ POs per day, contributing to the company's overall success and achieving its goals and objectives.
• Conducted regular data analysis and reporting to monitor and improve order fulfillment processes, identifying areas for improvement and implementing effective solutions.
• Collaborated with cross-functional teams, including customer service, inventory management, and shipping, to ensure smooth and efficient order fulfillment processes.
• Demonstrated proficiency in using a variety of order management software and tools, including their own management software.
Functional System Analyst
• Conducted comprehensive analysis of business processes to identify opportunities for improvement, leveraging IT solutions to optimize and streamline those processes.
• Collaborated with cross-functional teams to gather and document business requirements, translating them into technical specifications for system enhancements.
• Provided training and support to end-users, ensuring successful adoption and use of new technologies and systems.
• Demonstrated excellent communication skills, clearly explaining technical issues to non-technical users, and building strong relationships with team members and clients.