Lucia Lopez
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CUSTOMER SERVICE REPRESENTATIVE
Customer service via social media for a company that provides Internet, TV and cell phone services. Use of different systems and tools reaching monthly goals of closed cases per hour and customer satisfaction surveys
Salesperson
Out sales via Whatsapp and through the phone for a new company that offers mobile communication, internet, an TV connection and content, using new tools to present customers with services. reaching goals that measure sales per calls, and specific numbers regarding mobile portability, internet, TV, upgrades
Assistant
Customer service, administrative procedures, intermediation with customers, answering calls, organizing the agenda, use of tools for administrative management in the Real Estate oriented.
English tutor
Providing personalized tutoring to students of different ages and levels. My focus has always been on understanding the needs and goals of each of my students in order to create an effective teaching plan tailored to their specific needs