Ivens Junior Herase

Customer Service Representative with an extensive background in client-centric roles, marked by a keen aptitude for understanding individual needs. Renowned for a strong predisposition to service, my tenure has cultivated a deep sense of empathy, allowing me to resonate with clients and address concerns effectively. This is complemented by my collaborative spirit, often working in tandem with various departments to achieve common goals. My adaptability is evident from my swift learning of brand-centric systems and procedures, ensuring in-depth product knowledge. Equipped with technical skills in CRM, I consistently drive high retention rates and sales achievements. Additionally, my proficiency in French offers an enhanced communicative edge in diverse settings.