Ayelen Nahir Romero
Asistente Virtual en Buenos Aires
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Hacer consultaExperiencia / Trabajos Anteriores
Distribution Analyst
Quilmes Brewery and Malt Operation
- Daily driver checkout control for both the retail channel and supermarkets. Fleet of 75 trucks.
- Perform follow-up of critical customer deliveries ensuring processes run smoothly and effective.
- Monitoring of customer service and product rejection systems to ensure that the highest quality of standards are met, implementing company rules effectively to gain maximum profit for the brand.
- Control and application of DPO (Distribution Process Optimisation) standards - Sole responsibility for preparation of data for auditing purposes.
- Follow-up and development of KPIs.
- Provide support to carriers
Carrier Help Desk
- Assisting a fleet of 40 trucks drivers on their daily routes.
- Tracking of remittances and deliveries.
- Contacting customers with problems in the delivery of their purchase plus analysing and implementing satisfactory solutions to guarantee quality of company service.
- Applying discount where necessary for incidents such as damages to the product in transit.
- Loading data in internal systems (SIBEL, Excel, SRX)
Customer Service
- Customer services advisor for mechanical emergency calls
- Coordination of units towards incidents depending on severity
- Assisting with client price plans in accordance to their business needs - Helping with any queries from clients via telephone calls.
Monitoring Operator
- Control of 120 crane operators through tracking equipment, ensuring full safety procedures are adhered to by staff. - Application of theft protocols.
- Key planning of mobile availability through analysis of vehicle indicators and implementation of any new processes for efficiency and costing purposes
- Coordination of day schedules
- Coordinación de relevos de jornada
Customer Service
- Customer services advisor for mechanical, home and nautical emergency calls.
- Administrator for claims.
- Management of assistance services.